I ask this question because it is one that I often wonder how many times a day it is asked.
Why would anyone ask this question you say? Well it is because whenever you call a company in this day and age it is on your mind when you call a company for service on a product you have purchased and the product is giving you a problem. You know that you are going to have trouble the instant your call is answered and a computer voice ask you to press 1 for English or 2 for Spanish.
From this point it only gets worse. Upon getting a human, that person starts out by asking your name, which is mispronounced. Then you have to go through a series of number checks, which you cannot understand.
I made several calls to Hewlett-Packard while having problems installing a new printer and they have codes for the technician that is assisting you, such as TC for Tampa Bay, but that technician is located in India. Why would they give a technician that is in India, a code for Tampa Bay?
I am sure that these people know what they are doing, because if they didn’t HP would not be using them. But the simple fact is, they speak English in the proper manner and we here in the US don’t, so it is hard for us to understand. I had to keep asking them to repeat what they had said. After a few times I would get it.
Today I had to call HP again because I wanted to correct another problem that I had, but prior to being transferred to a technician I made it known that I would like to speak to someone that was located here in the states. They connected me to a lady that was in Michigan and I was very satisfied. Got my problem taken care of quickly.
I know that complaining about something like this will not make them bring those jobs back to the states, but it gives you some satisfaction knowing that you have voiced your opinion. And they do record your conversations.
I find that if you are being called regarding a bill, they don’t have someone that speaks English as a second language call you. That is because when they want their money, they don’t want you to misunderstand anything.